When evaluating real estate tech vendors, it’s easy to focus on features: brokerage websites, agent websites, single property websites, and powerful CRM tools — all crucial to your digital strategy.
But here’s the truth: even the best technology falls short without the right support behind it.
Your brokerage isn’t just buying a product — you’re entering a long-term relationship with a partner who should be just as invested in your success as you are. The difference between a good experience and a great one comes down to what happens after the contract is signed: onboarding, training, customer service, and support.
Here’s why it matters — and what you should expect.
The Real Work Begins After Launch
Most vendors will show off beautiful designs and robust feature lists during the sales process. But what happens after the site goes live?
At Gabriels Technology Solutions, we believe that launch is just the beginning. That’s why we provide a CMS training and support framework designed to keep your team confident and your operations running smoothly from day one — and every day after.
Our CMS Training & Support ecosystem includes:
- Hands-on onboarding with a dedicated Customer Success Manager and Workflow Manager
- 24/7 in-house support via integrated help desk and ticketing system
- Built-in CMS tutorials, walkthroughs, and an always-available knowledge base
- Personalized training sessions based on your tech stack and unique set up
Whether you’re updating a landing page, troubleshooting a listing sync issue, or managing hundreds of agents across multiple offices — support should never be an afterthought.
Onboarding Should Empower, Not Overwhelm
Every brokerage has a unique team, structure, and level of technical experience. A one-size-fits-all onboarding process just doesn’t cut it.
With our platform, we tailor training and onboarding around your people, your needs, and your workflows, so your team isn’t wasting time learning what doesn’t apply.
Expect:
- Step-by-step CMS training aligned with your live site configuration
- Clear guidance on managing listings, updating content, and branding pages
- Support regardless of tech skill
The goal? Empower your team to manage the website independently, without relying on developers for everyday changes.
You Need Fast, Human Support — Always
In real estate, timing is everything. If your CRM goes down or your listings fail to load on a weekend, you can’t afford to wait until Monday.
That’s why our in-house support team is available 24/7 — not outsourced, not automated, and not delayed.
We provide:
- Direct communication with support staff, Customer Success, and leadership
- Real-time updates and fast resolutions via our JIRA-based ticketing system
- Scalable support that grows as your business grows — from boutique firms to global networks
When things go wrong, you need more than a chatbot or a generic help desk article. You need someone who understands your business and can fix the issue fast.
Self-Service That Doesn’t Leave You Stranded
Even with great live support, sometimes you just want to solve something on your own.
That’s why we built support into the CMS itself — with:
- Contextual documentation and step-by-step guides
- Short-form video tutorials covering high-impact tasks
- Curated help articles based on real questions from brokerages like yours
It’s support is designed to make you feel smart and capable, not frustrated and stuck.
Technology Is Only as Good as the Team Behind It
You’re investing in a real estate website platform to drive lead generation, brand credibility, agent recruitment, and long-term growth. But none of that happens without proper training, proactive support, and a genuine partnership.
At Gabriels, our philosophy is simple:
We’re not just a vendor. We’re an extension of your team.
When you choose us, you’re getting:
- Technology built specifically for real estate
- A CMS that’s intuitive, flexible, and scalable
- A support team that’s always ready and never generic
Looking to partner with a team that’s as committed to your success as you are?
Tags: BrokerageSupportMatters, DigitalMarketingForBrokers, RealEstateCRM, RealEstateWebsites, WebsiteTrainingAndSupport
